Refund Policy

Brentwood LTD – Return & Refund Policy (UK)

Effective Date: [20/05/2025]

At Brentwood, we want you to be completely satisfied with your purchase. If you’re not happy with your item, we’re here to help — in accordance with your rights under UK law.

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🔁 Returns

You have the right to return your item within 14 calendar days of receiving it, under the UK Consumer Contracts Regulations.

To be eligible for a return:

• The item must be unused, in its original condition and packaging

• You must notify us within 14 days of receiving the item that you wish to return it

• The item must then be returned to us within 14 days of notifying us

Items that cannot be returned:

• Mirrors that have been installed, used, damaged, or altered

• Custom or made-to-order mirrors

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💰 Refunds

Once we receive and inspect your return, we’ll notify you of the approval or rejection of your refund.

• Approved refunds will be issued to your original payment method within 5–7 working days

• Original shipping costs are non-refundable

• You are responsible for the return shipping costs, unless the item is faulty or damaged

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🚚 Damaged or Faulty Items

If your mirror arrives damaged or faulty:

1. Contact us within 48 hours of delivery

2. Provide clear photos of the damage

3. We will offer you a replacement, repair, or full refund as appropriate

You are entitled to a full refund if the item is faulty and returned within 30 days of delivery.

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How to Start a Return

To initiate a return, email us at bwood.limited@gmail.com with:

• Your order number

• Reason for return

• Supporting photos (if applicable)

We will reply with return instructions and the return address.

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❗ Please Note

• We recommend using a tracked and insured shipping method, as we cannot be responsible for items lost or damaged in transit

• Returns not meeting the above conditions may be refused or subject to a restocking fee

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If you have any questions, feel free to contact us at bwood.limited@gmail.com